I accept, please, no more!

Clearly, all passengers of trans-Atlantic flights do read the four lengthy legalese documents necessary to book a flight…

This is an interesting problem.

Companies can insert whatever terms they wish in those documents on the safe assumption that (statistically) nobody will read them. Why does that happen? Probably because these pesky things stand in the way of the customer’s primary task*, which is booking the flight and getting it over with.

Perhaps a more automated solution similar to P3P might be worth considering, to make contracts between vendors and customers more meaningful. As it is, we’re at the mercy of whatever Terms & Conditions the vendors decide to impose on us.

Remember, you’re voluntarily entering this contract. It will be very difficult to complain afterwards.

* See page 40 of Peter Gutmann’s security usability book chapters for a good (and funny!) example of how this problem-solving model works.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s