Continuing on the interface-design-that-is-so-dreadful-it-turns-people-off-technology thread, here’s a true gem I got a few days ago.
As I was minding my own business, using my computer in the low-maintenance way I’ve come to use it over the years, this thing popped up:
Yes, we use Symantec Endpoint Protection at work. What I don’t want it to do, is interrupt what I’m doing to ask me if it may… do its job. The LuCallBackProxy.exe program is part of Endpoint Protection. You would think that a product that is supposed to protect you from the bad guys, at the very least can differentiate between itself and untrusted programs trying to communicate with untrusted remote sites.
But no, this is Symantec Endpoint Protection itself, asking if it’s OK for it to do its job, treating one of its own components as a potential threat, giving you no good reason for it, making the user construct conspiracy theories about trojaned software or just throw up his/her hands and click “OK” once more.
Users are not given an indication of why the trapped action might be dangerous and are not empowered with understanding of what’s going on on their machine. But really, that popup should not have been there.